Discover the Magic of Dolls

FAQ

• What types of dolls do you offer?

  We offer a wide range of dolls including classic porcelain dolls, interactive baby dolls, handmade cloth dolls, collector's edition dolls, fairy tale dolls, and limited edition dolls.

• Where are your dolls made?

  Our dolls are crafted by skilled artisans from various parts of the world, including India, ensuring high-quality and unique designs.

• Are your dolls safe for children?

  Yes, all our dolls are made with non-toxic materials and meet safety standards to ensure they are safe for children to play with.

• Do you offer custom-made dolls?

  Yes, we offer custom-made dolls where you can choose specific features and clothing to create a unique doll tailored to your preferences.

• How can I place an order?

  You can place an order directly through our website by browsing our catalog, selecting your desired doll, and clicking the "Order" button.

• What payment methods do you accept?

  We accept various payment methods including credit/debit cards, net banking, and popular digital wallets.

• Do you ship internationally?

  Currently, we ship within India. We are working on expanding our shipping options to international locations in the near future.

• How long does delivery take?

  Delivery usually takes 5-7 business days within India. Delivery times may vary depending on your location and any unforeseen delays.

• What is your return policy?

  We accept returns within 30 days of purchase, provided the doll is in its original condition and packaging. Please contact our customer service for assistance.

• Do you offer gift wrapping services?

  Yes, we offer gift wrapping services for an additional charge. You can select this option at checkout.

• Can I track my order?

  Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

• Do you have a physical store?

  We operate primarily online, but we participate in various doll exhibitions and fairs. Check our website for upcoming events.

• Can I cancel my order?

  You can cancel your order within 24 hours of placing it. After this period, cancellations may not be possible as the order processing begins.

• Do you offer discounts or promotions?

  We offer discounts and promotions during special occasions and sales events. Subscribe to our newsletter to stay updated on the latest offers.

• How can I contact customer service?

  You can contact our customer service via email or call us at our helpline number provided on the website.

• What if I receive a damaged doll?

  If you receive a damaged doll, please contact our customer service immediately with your order details and a photo of the damage. We will arrange for a replacement or refund.

Services

Custom Doll Making

Create your dream doll with our custom doll-making service. Choose specific features, outfits, and accessories to design a unique doll.

Doll Repair and Restoration

Our skilled artisans can repair and restore your beloved dolls to their original glory, preserving their sentimental value and beauty.

Gift Wrapping

We offer elegant gift wrapping services to make your presents extra special. Perfect for birthdays, holidays, and other celebrations.

Doll Collectors Club

Join our Doll Collectors Club to connect with fellow enthusiasts, attend exclusive events, and receive special discounts on our products.